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PRIVACY POLICY

 

Positivity in Menopause Ltd is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way. This Privacy Policy explains what information we collect, how we use it, and your rights in relation to it.

  1. Who We Are

Positivity in Menopause Ltd
Registered in England and Wales
Email: wendy@positivityinmenopause.com

We are the data controller of any personal information you provide to us.

  1. What Information We Collect

We may collect and process the following data:

  • Contact Details: Name, email address, postal address, phone number
  • Purchase Information: Products/services purchased, payment details (handled securely via third-party processors)
  • Account Information: Login credentials for members-only areas
  • Marketing Preferences: Your opt-ins for emails and communications
  • Technical Data: IP address, browser type, pages visited, cookies (see Cookie Policy)
  1. How We Use Your Information

We use your data to:

  • Process purchases and deliver products or services
  • Provide access to courses, coaching, or memberships
  • Communicate with you (e.g., email confirmations, newsletters)
  • Personalise your experience on our website
  • Maintain records for legal and accounting purposes
  • Comply with our legal obligations
  1. Legal Bases for Processing

Under UK GDPR, we process your data under one or more of the following lawful bases:

  • Your consent (e.g. marketing emails)
  • Contractual necessity (e.g. fulfilling an order or service)
  • Legal obligation (e.g. tax records)
  • Legitimate interests (e.g. improving our services)
  1. Who We Share Your Data With

We never sell your personal data. However, we may share data with:

  • Payment processors (e.g., Stripe, PayPal)
  • Email marketing providers (e.g., MailerLite, Mailchimp)
  • Web hosting and IT service providers
  • Professional advisors (e.g., accountants, legal consultants)
  • Law enforcement if legally required
  1. International Transfers

If we use third-party services based outside the UK/EEA, we ensure your data is protected through appropriate safeguards, such as data processing agreements and standard contractual clauses.

  1. Data Retention

We retain your personal data only as long as necessary:

  • Email subscribers: Until you unsubscribe
  • Purchases: For up to 7 years (for tax/legal obligations)
  • Coaching records: Up to 3 years after last session
  1. Your Rights

Under UK GDPR, you have the right to:

  • Access the data we hold about you
  • Correct inaccuracies in your data
  • Request erasure (‘the right to be forgotten’)
  • Restrict or object to certain types of processing
  • Withdraw consent at any time
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please email us at: [Insert email address].

  1. Security

We take appropriate technical and organisational measures to protect your data. However, no online system is 100% secure. You are responsible for safeguarding your own passwords and login credentials.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website.

 

 LAST UPDATED: 04 May 2025.